GLASS accessibility statement
Accessibility statement for GLAA Licence Application portal
This accessibility statement applies to:
- System Accessibility - it is possible for users to effectively utilise screen readers in order to understand information being provided by the system
- Screen readers - system user interface conforms to Government standards for web accessibility and, suitably, incorporates the Web Content Accessibility Guidelines
- Corporate branding - it is possible implement a corporate brand on public facing elements of the system, comprised of (but not limited to) masthead, colours and fonts.
- Simplified user experience - ability to configure the solution to provide a simple, inclusive, user experience to support a range of digital skills in the members of the public that will apply for, maintain and search for licences.
This website is run by the Gangmasters & Labour Abuse Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us:
- by email - communications@gla.gov.uk
- by telephone - 0345 602 5020
- By post – we are currently unable to accept requests by post
We’ll consider your request and get back to you in five working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact
- email communications@gla.gov.uk
- telephone 0345 602 5020
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
Contacting us by phone or visiting us in person
If you require any accessibility services before phoning us or visiting our office, such as a text relay service or a British Sign Language (BSL) interpreter, please contact us in advance so we can arrange for the assistive technology or skills that are needed.
- email communications@gla.gov.uk
- telephone 0345 602 5020
Find out how to contact us if you require a specific department or team.
For more information on contacting organisations about inaccessible websites, read The World Wide Web Consortium (W3C) guidelines.
Technical information about this website’s accessibility
The Gangmasters and Labour Abuse Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Drop down box to select phone country reads "blank" if you start moving through the options with the box collapsed. However if JAWS users use 'alt+down' they can expand the box and navigate with the options read out. This could cause some issues for certain users but since there is an easy control to be able to correctly navigate through the drop down, this doesn’t need to be fixed but should provide guidance.
Not strictly a WCAG failure however all of the content written on the website should be in plain English. The wording in the second and third paragraphs on the home page are a little confusing. These are placeholder text for now and to be replaced with something meaningful in phase 2.
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
At this time, we have not identified any content that is not within scope of the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 7th April 2021. It was last reviewed on 2nd November 2021.
This website was last tested on 16th April 2021. The test was carried out by Arcus global, Home office internally and the GLAA.
We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.