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  • End of year performance summary 2021-22

End of year performance summary 2021-22

A pdf version of this information can be found via the link below:

GLAA End of Year Performance Summary 2021-22

Strategic objective

Performance measures

Year End

Achieved

    1. Identify and support victims of exploitation

10% increase over 2020-21 outturn of victims identified

(target – 8,501)

6,024

 

No

50% of victims have received support

Not known

N/A

 

2. Have a fair, robust and customer responsive regulatory regime

Average of 65 working days from tasking to licensing decision for application inspections

94 working days

No

Average of 155 working days from tasking to licensing decision for compliance inspections

229 working days

No

Average of 15 working days for licence decision times

24 working days

No

 

3. Work in partnership with all stakeholders to protect workers' rights and prevent labour exploitation

Overall engagement increased from 2020-21 (target – 3.85%)

4.2%

 

Yes

20 GLAA led events completed

257

Yes

65% of respondents indicate working with the GLAA has influenced business

72.7%

Yes

65% of respondents indicate working with the GLAA has influenced promoting rights

72.9%

Yes

50% of Qualifications granted in high risk sectors

64%

Yes

 

4. Disrupt and deter criminal activity within the labour market

10% increase on 2020-21 outturn for all cases led by GLAA (target – 419)

246

No

10% increase on 2020-21 outturn for all cases with an outcome (target – 47)

21

 

Yes

20% increase on 2020-21 outturn for GLAA cases referred to CPS (target – 4)

4

 

Yes

 

5. Develop our people and culture in line with the GLAA's values, ensuring a diverse, resilient and change-ready organisation

95% of employees with a completed PDR

95%

Yes

95% of GLAA employees with a completed PDP

100%

Yes

70% of employees reporting diversity data

74%

Yes

Absence rate below public sector average (target – 4.4%)

3.1%

Yes

Employee turnover below public sector average (target – 12.4%

15.97%

 

No

75% employee satisfaction measured by people survey

71%

No

 

6. Provide efficient and effective services, sound governance, robust risk management and value for money

Positive change in risk maturity score (target ‘Developing’)

Developing

Yes

NAO score of at least moderate

Limited

No

95% of BP objectives in progress and completed

88%

No

Net expenditure variance from forecast (target 5%)

16%

No

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