Complaints

Formal complaints to the GLAA should be submitted in writing and will be acknowledged within five working days.

We will endeavour to provide a full response within 20 working days of receipt of the initial correspondence. 

You can submit a complaint by email: complaints@gla.gov.uk. 

Or in writing: We are currently unable to accept postal complaints

More information on how the GLAA handles complaints is set out in our Complaints procedure.

Important 

Our complaints handling policy specifically excludes certain items - for example, appeals against licence decisions (which are dealt with under a different set of policies) or policy decisions that we are empowered to make as part of our regulatory activities (such as setting licence fee levels). Please read the Complaints procedure for a full list of items that are excluded.