Contact Us

COMMUNICATING WITH US POST PANDEMIC

*** Post pandemic our working practices have changed. Please use email wherever possible to make contact with us instead of calling over the phone. Thank you***

Please do not send any post, especially if urgent or payments, to the GLAA offices. We’d encourage people to make payments via BACS where possible. Please get in touch via email if this is an issue. Email: finance@gla.gov.uk or licensing@gla.gov.uk for any licensing related queries.

CONFIDENTIALITY STATEMENT

The Gangmasters and Labour Abuse Authority deals with intelligence and information seriously and undertakes to protect the sources of its information within the law. The GLAA follows the principles of the UK National Intelligence Model and the Approved Profession Practice on Intelligence Management as Circulated by the College of Policing. Any concerns about this undertaking can be raised with the GLAA - intelligence@gla.gov.uk

All information provided to the GLAA will be treated confidentially. If there is a requirement for us to disclose information outside of the GLAA you will be contacted by us before we pass information on unless there is a serious risk which requires an immediate response. 

Licensing queries 

Please contact us if you would like any information on the GLAA, or guidance on the licensing scheme.

By telephone - 0345 602 5020 and select option 1 or 0044 345 602 5020 (outside the UK). Lines are open Monday to Friday 9:00am - 1:00pm.

By email - licensing@gla.gov.uk 

By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB

Online licensing portal - GLASS

For any problems accessing the online licensing portal including password re-set issues please email IT Support: itsupport@gla.gov.uk 

GLAA Press Office

If you have a media enquiry or you would like to be added to our press distribution list please contact us. 

For the time being please email the communications team rather than call the number below.

By telephone - Call 0345 602 5020 and select option 3

By email - communications@gla.gov.uk

Reporting information

If you have any information about the mistreatment of workers, labour providers operating without a licence or a business using an unlicensed gangmaster, please tell us. Your information counts.

Before submitting a report please check if the GLAA is the correct enforcing body.

All information we receive is prioritised according to the severity of the risk factors identified. Whenever possible, the intelligence team will speak to the source directly to ensure as much information as possible is obtained and the initial risk assessment is accurate. Acknowledgements are sent in response to written correspondence subject to the sender's identity remaining confidential.

Prosecutions and licence revocation details are published once any appeal process is completed. Feedback is decided on a case by case basis. Usually, feedback will not be provided to third parties or in circumstances which could compromise the information source, ongoing or future investigations by the GLAA or partner agencies.  

By telephone - call FREE from a UK landline on 0800 432 0804, to report your concerns by leaving a voicemail.  Someone will get back in touch with you so please leave clear details and a number that is safe to call you back on. Please note that some mobile service providers may charge. 

By email - intelligence@gla.gov.uk, please give us as much information as you can.  

Online report form: https://www.gla.gov.uk/report-issues/
 

Freedom of information (FOI) requests

Send your request by post or email and include your name, address and a detailed description of the information you would like. Read our freedom of information page to find out more about FOI requests.

By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB

By email - foi@gla.gov.uk

Speaker requests

If you wish to enquire about booking a GLAA speaker for your event please complete the speaker request form here.

Academic Research Requests

To submit a request for GLAA help with academic research please complete the academic research request form here. 

Complaints

Formal complaints to the GLAA should be submitted in writing and will be acknowledged within five days. 

We will endeavour to provide a full response within 20 working days of receipt of the initial correspondence.

You can find out more about how the GLAA handles complaints by reading our Complaints Procedure.

By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB

By email - complaints@gla.gov.uk

Important - Our complaints handling policy specifically excludes certain items - for example, appeals against licence decisions (which are dealt with under a different set of policies) or policy decisions that we are empowered to make as part of our regulatory activities (such as setting licence fee levels). Please read the Complaints Procedure for a full list of items that are excluded.  

Protected Disclosures Policy

Follow the link below to find out how GLAA employees can raise issues.

Protected Disclosures Policy and Procedure

Website queries

If you experience any problems with our website or you have any comments on how we can improve the site please let us know.

By email - communications@gla.gov.uk  

Recruitment

For any queries about current vacancies please email recruitment@gla.gov.uk

Other useful contacts

You can find contact details of other relevant agencies who work with the GLAA by clicking Who else can help?  

Report issues - workers' confidential reporting line

To report issues please use our report forms here: https://www.gla.gov.uk/report-issues/

Please note

For Licensing queries or GLASS online portal login issues please use the Licensing contact details listed above and not the form below.

If you are reporting an issue or require information from our Intelligence team please use the Report Issues form above or email intelligence@gla.gov.uk