Contact Us
COMMUNICATING WITH US DURING THE CORONAVIRUS OUTBREAK
*** Like many organisations, we're operating slightly differently during the coronavirus outbreak. Please use email wherever possible to make contact with us for the time being instead of calling over the phone. Thank you***
Important coronavirus update - August 2021
Please do not send any post, especially if urgent or payments, to the GLAA offices as we cannot access it. We’d encourage people to make payments via BACS where possible – please get in touch via email if this is an issue. Email: finance@gla.gov.uk or licensing@gla.gov.uk for any licensing related queries.
CONFIDENTIALITY STATEMENT
The Gangmasters and Labour Abuse Authority deals with intelligence and information seriously and undertakes to protect the sources of its information within the law. The GLAA follows the principles of the UK National Intelligence Model and the Approved Profession Practice on Intelligence Management as Circulated by the College of Policing. Any concerns about this undertaking can be raised with the GLAA - intelligence@gla.gov.uk
Licensing and general queries
Please contact us if you would like any information on the GLAA, or guidance on the licensing scheme.
By telephone - 0345 602 5020 and select option 1 or 0044 345 602 5020 (outside the UK). Lines are open Monday to Friday 9:00am - 5:00pm.
By email - licensing@gla.gov.uk
By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB
Online licensing portal - GLASS
For any problems accessing the online licensing portal including password re-set issues please email IT Support: itsupport@gla.gov.uk
GLAA Press Office
If you have a media enquiry or you would like to be added to our press distribution list please contact us.
Coronavirus update
For the time being please email the communications team rather than call the number below.
By telephone - Call 0345 602 5020 and select option 3
By email - communications@gla.gov.uk
Reporting information
If you have any information about the mistreatment of workers, labour providers operating without a licence or a business using an unlicensed gangmaster, please tell us. Your information counts.
All information we receive is prioritised according to the severity of the risk factors identified. Whenever possible, the intelligence team will speak to the source directly to ensure as much information as possible is obtained and the initial risk assessment is accurate. Acknowledgements are sent in response to written correspondence subject to the sender's identity remaining confidential.
Prosecutions and licence revocation details are published once any appeal process is completed. Feedback is decided on a case by case basis. Usually, feedback will not be provided to third parties or in circumstances which could compromise the information source, ongoing or future investigations by the GLAA or partner agencies.
By telephone - 0800 432 0804, to report your concerns in confidence. Lines are open Monday to Friday 9:00am - 5:00pm, you can leave a message outside of these hours. This is a freephone number, although some mobile service providers may charge.
You can also call 03000 717678 (and leave a message outside of office hours using this number) or 03000 719567 to speak to one of the intelligence team. These are not freephone numbers so normal charges will apply.
By email - intelligence@gla.gov.uk, please give us as much information as you can.
If you want to know what happens to your information then watch our video below
Freedom of information (FOI) requests
Send your request by post or email and include your name, address and a detailed description of the information you would like. Read our freedom of information page to find out more about FOI requests.
By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB
By email - foi@gla.gov.uk
Speaker requests
If you wish to enquire about booking a GLAA speaker for your event please complete the speaker request form here.
Coronavirus update
The GLAA continues to operate during the coronavirus outbreak. We are however following Government advice to ensure that we keep our colleagues as safe as we can. For this reason, we are not accepting speaker requests at this time. Thank you for your understanding.
Academic Research Requests
To submit a request for GLAA help with academic research please complete the academic research request form here.
Coronavirus update:
The GLAA continues to operate during the coronavirus outbreak. We are however following Government advice to ensure we keep our colleagues as safe as we can. Therefore, we may not be able to accommodate your request at this time. Thank you for your understanding.
Complaints
Formal complaints to the GLAA should be submitted in writing and will be acknowledged within five days.
We will endeavour to provide a full response within 20 working days of receipt of the initial correspondence.
You can find out more about how the GLAA handles complaints by reading our Complaints Procedure.
By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB
By email - complaints@gla.gov.uk
Important - Our complaints handling policy specifically excludes certain items - for example, appeals against licence decisions (which are dealt with under a different set of policies) or policy decisions that we are empowered to make as part of our regulatory activities (such as setting licence fee levels). Please read the Complaints Procedure for a full list of items that are excluded.
Website queries
If you experience any problems with our website or you have any comments on how we can improve the site please let us know.
By email - communications@gla.gov.uk
Recruitment
For any queries about current vacancies please email recruitment@gla.gov.uk
Other useful contacts
You can find contact details of other relevant agencies who work with the GLAA by clicking Who else can help?
Report issues
To report issues please use our report forms here: https://www.gla.gov.uk/report-issues/
Or call our Intelligence team on 0800 432 0804